As generative AI takes over an increasing share of tasks previously considered the exclusive domain of human expertise, the capability requirements for knowledge workers are changing fundamentally. Which skills are becoming less relevant? Which new capabilities are emerging as differentiating? And how should individuals and organizations respond? Existing reports on AI and the future of work identify broad directional trends, but do not translate into actionable guidance for specific professional roles. AI-driven capability shifts differ across industries and across roles within the same organization. Yet existing research rarely studies these differences at the role level. Based on a structured literature review and qualitative interviews with practitioners, the thesis aims to develops a role-level capability taxonomy for either management consulting or financial services customer service, grounded in observed and anticipated changes.

The thesis is supposed to answer the research question: "How does generative AI shift capability requirements across roles (management consulting or financial services customer service), and what does this mean for how individuals and organizations should respond?"

If you are interested in this thesis, feel free to contact Dominic Sieber (dominic.sieber@unisg.ch).