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Prof. Dr. Christoph Peters

Assistenzprofessor
location_on
IWI-HSG
Büro 52-6010
apartment
Müller-Friedberg-Strasse 6/8
9000 St. Gallen
mail
phone
+41 71 224 3717

Schwerpunkte


  • Hybride Intelligenz
  • KI- und sprachbasierte Bots, RPA, BI
  • Dienstleistungen und Geschäftsprozesse
  • Ko-Kreation für digitale Dienstleistungsinnovationen
  • Organisationen von Morgen: Architekturen, Plattformen, Agilität
  • Digitale und agile Arbeit, u.a. Crowdwork
  • Soziotechnische Systeme und Menschzentrierung
  • Start-ups, Unternehmertum und Geschäftsmodelle
  • Domänen: IT, IT Supply Chain, eHealth, Smart City
  • Forschungsgebiete


  • Hybride Intelligenz
  • Dienstleistungen und Geschäftsprozesse
  • Organiationen der Zukunft: Architekturen, Plattformen, Agilität
  • Soziotechnische Systeme und Menschzentrierung
  • Ko-Kreation für Dienstleistungsinnovationen, Geschäftsmodelle, Start-ups
  • Publikationen


    The potentials of artificial intelligence (AI) are manifold and their discussion has gained momentum in research and practice. In the same realm, AI also raises fears among employees of being replaced by AI technologies and, therefore, shying away from using it. Generally, employees want to be empowered to do their job and seek both more responsibility, as well as make their own decisions. In this paper, we conduct a systematic literature review that investigates the current state of the literature on the potential empowering effects of AI-based human-machine behavior. We thus sorted the literature into three behavioral categories: humans shape machine behavior, machines shape human behavior, human-machine co-behavior and crossed them with psychological empowerment dimensions of significance, competence, self-determination, and influence. Our results show corresponding literature streams and provide future research directions in a field that is likely to disrupt the way we work in the future.

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    Wissenschaftlicher Artikel
    Volatility, uncertainty, complexity, and ambiguity (VUCA) are drivers in today's business world. To perform amid this accelerated change and the digitalization progress, organizations are implementing agility. However, such an implementation does not happen without stumbling blocks and some fail. One reason for this is actors’ agile mindset (AM), which is necessary to deal succefully within a VUCA environment. Knowledge of the AM is in its infancy and conceptualization and measuring tools for it are lacking. Furthermore, the relation of the AM in terms of strategic agility and performance is still unclear. Our study aims to close these gaps. We examine AM through 15 interviews and a survey (N = 449) to predict strategic agility and performance. As a result, we conceptualize AM as an attitude that comprises four dimensions: attitude towards 1) learning spirit, 2) collaborative exchange, 3) empowered self-guidance, and 4) customer co-creation. Furthermore, we describe how actors with an AM deal with new technologies. We found that AM affects organizational performance mediated by strategic agility. These findings contribute to the agility and management research by providing a conceptualization and measuring instrument for AM. Furthermore, its relevance for strategic agility is explained and its relationship with organizational performance outlined

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    In our digital world, all companies need IT support. The IT support staff is under high pressure solving user-based issues and facing an increase of heterogeneous systems. Hybrid intelligence could solve many issues due to the combination of machine power and the individual strengths of humans. As a part of a bigger design science research project, this paper derives requirements for an IT support system based on hybrid intelligence (ISSHI). 17 requirements from the literature and 21 requirements from 24 indepth interviews with IT support managers and support-agents from three different companies have been derived. These were evaluated and refined with a second interview series of five IT support stakeholders that led to a total of 24 consolidated requirements. Finally, these requirements were used to inform a system architecture for an ISSHI. This architecture shall serve as a foundation for future research directions regarding hybrid intelligence in IT support.

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    Die Verbindung von menschlicher und künstlicher Intelligenz, die wir hybride Intelligenz (HI) nennen, soll Mitarbeitende im IT-Support entlasten und unterstützen. In diesem Beitrag gestalten wir nutzungszentriert eine HI-basierte Dienstleistung am Beispiel des IT-Supports. Wir beginnen mit einer Problemidentifizierung am Beispiel von drei unterschiedlich groß aufgestellten Unternehmen. Basierend auf diesen identifizierten Herausforderungen des IT-Supports wurden die Interaktionen während der Dienstleistungserbringung zwischen allen Beteiligten (Mitarbeitende, Kund:innen und System) nutzungszentriert neu gestaltet.

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    Volatility, uncertainty, ambiguity, and complexity (VUCA) are drivers in today’s business world. Therefore, an increasing number of organizations implement agility (agile methods) to cope with the rapid and accelerating change. However, these agile transformations do not succeed unhindered, and some fail. One reason for that is the employees lacking an agile mindset and they do not support or participate in the transformation. So far, knowledge of the agile mindset is in its infancy. A conceptualization for developing a measuring instrument on the individual level is lacking. Furthermore, the relevance of the agile mindset regarding organizational performance in a VUCA world is still unclear. Our study aims to close this gap. To do so, we examine the agile mindset with 15 qualitative interviews and conduct an online survey (N=449) to predict organizational agility and organizational performance based on the agile mindset. As for results, we conceptualize the agile mindset as an attitude that comprises four dimensions: ’learning spirit’, ‘collaborative exchange’, ‘empowered self-guiding’, and ‘iterative value creation’. We have found an indirect effect of the agile mindset affecting organizational performance towards organizational agility. These findings contribute to the agility and management research by providing both a conceptualization and a measuring instrument for the agile mindset. Furthermore, the agile mindset´s relevance in agile transformation is explained and its relation to organizational performance outlined. For successful agile transformation, executives must focus on the agile mindset of their employees and foster this by e.g. being a role model.

    Mehr
    Bürgerbeteiligung war und ist wichtig – insbesondere in Zeiten von Covid-19. Dabei bedarf es einer sinnvollen Kombination und einer guten Verzahnung von digitalen und analogen Angeboten, wobei insbesondere im Kontext von Covid-19 die Frage bezüglich digitaler Bürgerbeteiligung im Raum steht: Wenn nicht jetzt, wann dann? Wir sprechen uns für Formen digitaler Bürgerbeteiligung aus, die bestehende Formen nicht ersetzen, sondern synergetisch ergänzen. Um dies zu tun, zeigen wir in diesem Beitrag auf, wie das Konzept des Government-as-a-Platform hierbei zu verstehen ist und helfen kann. Außerdem beschreiben wir Konzeption, Entwicklung und Integration einer digitalen Bürgerbeteiligungsplattform, die sich unter anderem durch die Verzahnung von Top-down- und Bottom-up-Elementen wie auch durch Transparenz der Plattform-Prozesse auszeichnet. Bürger*innen werden dabei als Expert*innen ihres Alltags gesehen und dazu empowert, durch eigene Projektvorschläge ihre Stadt proaktiv mitzugestalten.

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    Lehraktivitäten


    Data-Driven Service Design and Management

    Agile Service Innovation and Design

    Business Innovation II - Unternehmen gestalten und digital transformieren

    Projekte


    EU-Projekt "Active Retiree and Golden Workers Gate (ActGo-Gate)" - actgo-gate.eu

    13. Internationale Tagung Wirtschaftsinformatik (WI 2017) - wi2017.ch

    International Postdoctoral Fellowship des Grundlagenforschungsfonds der Universität St. Gallen (GFF-IPF) - Link zum Stipendium
     

    Future Organization Report 2019: https://agile.iwi.unisg.ch/future-organization-report-2019/ 

    Future Organization Report 2020: https://agile.iwi.unisg.ch/future-organization-report-2020/ 

    Future Organization Report 2021: https://agile.iwi.unisg.ch/future-organization-report-2021/ 

    Berufserfahrung


    Praxiserfahrung seit 2001, u.a. SAP (2002-2008), eigene Gründungserfahrung (seit 2013) und Beiratstätigkeiten (seit 2015)

    Awards


    - documenta Wissensspeicher - Top 100 Ideen für die Welt von morgen, documenta 15, Beitrag: Lumbung and AI for Hybrid Intelligence Service Support (2022)

    - AIS Distinguished Member cum Laude, https://aisnet.org/page/DistinguishedMemberList  (2022)

    - Distinguished Recognition Award for Service Innovation, ISSIP (2022)

    - VHB Nachwuchspreis 2022, Finalist und einzige WKWI-Nominierung, https://vhbonline.org/vhb4you/wissenschaftsfoerderung/vhb-preise/vhb-preise-2022/nwp2022/peters-abstract (2022)

    - Celonis Process Mining Centre of Excellence, als Teil des IWI-HSG (2021)

    - Wirtschaftswoche BWL-Forscher-Ranking, “Top 100 Unter 40”, Platz 48 (2020)

    - Wirtschaftswoche BWL-Forscher-Ranking, “Top 100 Unter 40”, Platz 85 (2019)

    - Best Paper Nomination auf der Hawaii International Conference on System Sciences (2019)

    - Excellence in Service Innovation Award, ISSIP, Kategorie "Impact to Society" (2018)

    - "Most Innovative RIP Paper" Nominierung auf der 38. International Conference on Information Systems in Seoul, South Kore (2017)

    - AIS Doctoral Student Service Award (inaugural winner) auf der 36. International Conference on Information Systems in Fort Worth, Texas, USA (2015)

    - Best Paper Nomination auf der 48. Hawaii International Conference on System Sciences 

    - Doctoral Consortium der 21. European Conference on Information Systems (1 Teilnehmender pro Universität, insgesamt 20 Teilnehmende weltweit) 

    - Academic Excellence Award, Queensland University of Technology (2010)

    - Stipendien: German Academic Exchange Service (DAAD), e-fellows

    Mitgliedschaften


    - AIS SIG Services, gewählter Präsident seit 2021, davor Vorstandsmitglied seit 2018

    - Association for Information Systems (AIS), Swiss and German Chapter of the AIS

    - Verband der Hochschullehrer für Betriebswirtschaftslehre e.V. (VHB), Wissenschaftliche Kommissionen Wirtschaftsinformatik (WKWI) und Dienstleistungsmanagement (WKDLM) des VHB

    - Gesellschaft für Informatik (GI), GI-Fachgruppe Digital Health, Ko-Leiter des Clusters “Patient-Centered IS”

    - Die Wirtschaftsinformatik e.V.

    - INFORMS

    - AOM

    - AbsolventUM e.V.

    - Deutscher Akademischer Austauschdienst (DAAD) Alumni 

    - HSG Alumni

    Editorial Board


    Communications of the Association of Information Systems (CAIS)