Forschung

AI is rapidly entering professional workplaces, yet we still know surprisingly little about how it becomes embedded in everyday work and reshapes organizational life. In this talk, Marleen Huysman presents insights from AI@Work, a research programme on the consequences of AI for knowledge work, management, and organizations. Drawing on ethnographic studies in organizations, she will show how researchers follow everyday workpractices. This approach reveals how AI subtly changes how work is coordinated, evaluated, and learned, including uses that remain informal or invisible to managers and colleagues. One study follows graphic designers working with Midjourney. It shows how polished AI-generated images can cause clients to anchor prematurely on early ideas, compressing stages of concept development, production, and post-production. The talk will also discuss the broader implications of generative AI for the social fabric of organizations.

We are pleased to welcome Prof. Dr. Carsten Sørensen, DIREC Professor in Digital Transformation within Department of Digitalization at Copenhagen Business School and a visiting professor at Linnaeus University, to the IWI at the University of St. Gallen on September 30, 2026. During his visit, he will deliver a talk entitled: “Read, Write, Own - Researching Polycentric Enterprise Technologies”