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Dr. Jennifer Hehn

Wissenschaftliche Mitarbeiterin
Büro 52-6036
Müller-Friedberg-Strasse 6/8
9000 St. Gallen
+41 71 224 3827


get_appJennifer Hehn, Daniel Mendez, Falk Uebernickel, Walter Brenner, Manfred Broy
Wissenschaftlicher Artikel
In this position paper, we elaborate on the possibilities and needs to integrate Design Thinking into Requirements Engineering. We draw from our research and project experiences to compare what is understood as Design Thinking and Requirements Engineering considering their involved artifacts. We suggest three approaches for tailoring and integrating Design Thinking and Requirements Engineering with complementary synergies and point at open challenges for research and practice.

Requirements Engineering (RE) has been aiding software-intensive development projects for quite some time now. However, today’s projects growingly demand for agile and human-centered approaches to discover and meet the often fuzzy needs of the various stakeholders involved. In that regard, Design Thinking (DT) has become one of the most promising methods to address complex problems and define innovative solutions. We see potential to combine both, the strongly human-oriented working mode of DT with the more formal, technology-driven world of RE, to develop human-centered solutions more effectively. Yet, little is known how such an integration could be realized and which concrete benefits and challenges to expect. To better understand this endeavor, we conduct a longitudinal case study to identify how DT and RE can work together in an agile development setting from the very beginning of idea conceptualization to market-ready implementation. In this paper, we summarize our research protocol and present first findings how Design Thinking can complement current RE practices through meeting known challenges encountered by the RE community of practitioners. We provide a better understanding of the multi-faceted potential of DT for RE for both, scholars and practitioners, and describe open issues and planned future steps in our study.

This tutorial presents Design Thinking as a promising approach to creatively elicit human-centered requirements for software-intensive systems. Specifically, it contributes to Requirements Engineering practices by structuring the fuzzy process of developing creative and innovative ideas. Addressing academics and practitioners alike, the tutorial provides a 3.5 hour hands-on introduction to Design Thinking and links it with the realm of Requirements Engineering. The tutorial should be seen as a forum for the interchange of experience and learnings from combining both approaches and should raise awareness for the importance of human-centered methods and experimentation in early phases of software engineering. After the tutorial, the participants will have access to all materials, templates, and methods on our website for further usage.

Effective requirements elicitation is perceived to be one of the most crucial activities in software-intensive development projects. While many scholars and practitioners have pointed out and agreed upon its numerous challenges, others consider the increasingly popular approach of Design Thinking to be the promising ‘cure.’ This paper provides robust empirical evidence of the role of Design Thinking for requirements elicitation and to help overcome its challenges. Specifically, this paper presents learnings in terms of process guidance, stakeholder communication, and requirements quality based on insights from a multiple-case study. In sum, Design Thinking introduces new structures and methods to enhance elicitation efforts and inspires a mind-shift towards a more human-centered and creative way of requirements elicitation. This work provides a better understanding of the multi-faceted potential of Design Thinking for requirements elicitation for both, scholars and practitioners.

As our world is getting increasingly servitized and digitized, innovation is no longer bound to physical products. Customer experience and innovative services have become the new imperative for business success. Design Thinking is becoming a valid approach for service innovation in the digital age. However, a profound understanding of “how” Design Thinking contributes to service innovation is still missing. We show this by conducting a Delphi study which includes 14 Design Thinking experts across different company sizes and industries. As a result, we demonstrate consensus on 59 highly relevant methods for service innovation allocated to the respective Design Thinking phase. This is the first study to provide a comprehensive view on Design Thinking methods for service innovation. We enhance the understanding of Design Thinking and lay the foundation for further investigations into the service innovation process. Practitioners receive guidance from our findings for applying those methods.

Design-inspired approaches to problem-solving, like design thinking, have been gaining rising recognition as a way to create human-centric solutions. A design thinking project provides a guiding, yet not rigid framework to explore and specify requirements for the development of a new product or service. We investigate the challenges concerned with specifying requirements in design thinking projects with the purpose of laying the groundwork for creating solutions to these challenges. We find that design thinking supports the process of discovering requirements but leads to challenges stemming from the design thinking process. We identify conclusions for practice and suggestions for further research to create better human-centric information systems in the future.

get_appThomas Bieger, Paul Achleitner, Urs Landolf, Luca Serratore, Yannik Breitenstein, Bernadette Dilger, Marc Angélil, Sou Fujimoto, Andreas Böhm, Miriam Meckel, Damian Borth, Urs Gasser, Melinda Florina Lohmann, Heike Bruch, Sandra Berenbold, Oliver Gassmann, Barbara Josef, Andrea Back, Falk Uebernickel, Marc Kohler, Jennifer Hehn, Jan Marco Leimeister, Matthias Söllner, Walter Brenner, Thomas Gutzwiller, Markus Frank, Wolfgang Schürer, Henry Kissinger
Wie wird das HSG Learning Center aussehen und was wird es leisten? Wie wird die digitale Transformation unser Leben und unser Lernen verändern? Wie können wir sie gestalten? Das Buch zeigt das Potential des HSG Learning Centers auf und zeichnet ein Panorama der Aktivitäten in Forschung und Lehre im Kontext des digitalen Wandels auf.



Design Thinking for Artificial Intelligence (Master of Business Innovation)

Design Thinking (Bachelor)