The use of persuasive technologies to improve users’ personal health outcomes are becoming increasingly pervasive in the health context. While early research on persuasive technologies highlighted the technology’s individual and societal potential, recent empirical evidence has hinted about the adverse effects of their use. However, little is known about the causes of, experiences with, and coping reactions to these adverse effects. To fill this gap, we conduct an exploratory study of wearable technologies’ adverse effects on users based on twenty-five narrative interviews. Employing a technostress lens, we find two distinct patterns–control stress and validation stress–that show that users experience these adverse effects by revolving through a circular process of technostress and relying on various mechanisms to cope with it. We describe contributions to the literature and implications for research and practice.
Annamina Rieder, Selma Vuckic, Katharina Schache, Reinhard Jung