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Nutzerzentrierte Innovation


Die Anpassung von Systemen und Artefakten ist im Zuge der Digitalisierung immer bedeutsamer geworden. Eine wesentliche Rolle spielen Nutzerinnen und Nutzer, die bei der Entwicklung, Gestaltung und Evaluierung berücksichtigt werden sollten, um eine nutzerzentrierte Gestaltung von Informationssystemen zu erreichen.


Dr. Philipp Alexander Ebel


Prof. Dr. Christoph Peters


  • Hybride Intelligenz zur Gestaltung der Zusammenarbeit von Menschen und Maschinen
  • Mechanismen zur innovativen und digitalen Gestaltung der Zusammenarbeit (Mensch-Maschine; Mensch-Mensch; Maschine-Mensch)
  • Gestaltung von adaptiven und intelligenten Systemen, die sich an die Bedürfnisse von Nutzerinnen und Nutzern anpassen
  • User-centered Systemgestaltung
  • Integration von Nutzerinnen und Nutzern in den Entwicklungsprozess von Informationssystemen
  • Bedeutung von Vertrauen in künstliche Intelligenz
  • Personalisierung von künstlicher Intelligenz


Design Principles for Service Systems in the Internet of Things

The Internet of Things (IoT)–understood as digitizing and connecting the physical world and its objects–uses a multitude of technologies to bring along many technical advancements. Overall, IoT is expected to have tremendous economic impact in the nearer future and to affect all sectors and settings of our business and private lives, e.g. in manufacturing, smart cities, healthcare, etc. Thereby, the value IoT systems can deliver depends on the services they can offer to users and customers. To leverage the potentials of IoT and its technical feasibility and superiority, not only the purely technological connectedness of things, but also the interplay and design of interfaces between IoT and people are crucial, i.e. people, software and hardware need to be orchestrated.To realize this interplay between IoT hardware, IoT software and people, all need to be integrated into existing value networks, e.g. patients and physicians need to be an integral part when designing IoT systems for medication adherence. While current research mainly focuses on empirically analyzing IoT systems and its effects, research concentrating on design knowledge for IoT systems is missing. The project wants to close this research gap and extend the existing body of knowledge by generating design knowledge for this highly promising area. To describe the involved stakeholders and technologies of IoT systems, the concept of service systems is used and a sociotechnical system’s perspective is taken. Service systems are defined as value-co-creation configurations of people, technology and value propositions, e.g. patients and their relatives, physicians and care personnel as the involved “people” who are “co-creating value” by working together to improve the patient’s quality of life while using “technology” such as IoT devices or infrastructures.


Dr. Christoph Peters

Gefördert durch


ActGo-Gate: Active Retiree and Golden Workers Gate

The ActGo-Gate software is a hosted web application that enables volunteers and people with needs finding and matchmaking of voluntary short-term and long-term occupations and help in the local social environment. Consequently, the ActGo-Gate application supports social organizations or public institutions to provide their customers or citizens with infrastructure for the local community to fulfill their (public) mission or to meet new customers.


Christoph Peters

Gefördert durch

EU AAL Joint Program Call 6 / Staatssekretariat für Bildung, Forschung und Innovation SBFI